How to set up Royal Mail redirection.

Before you apply

• You need ID for everyone whose mail will be redirected - passport or driving licence acceptable
• You need proof of address for the old address
• Apply at least 5 working days before the redirection should start - last-minute applications won't process in time
• Decide your duration - 3, 6, or 12 months. Renewable up to 4 years total per address.

The application steps

1. Go to royalmail.com/redirection.
2. Choose personal or business redirection.
3. Enter old address, new address, names of everyone to be redirected, and start date.
4. Upload ID and address proof.
5. Pay the fee online.
6. Royal Mail processes the application (typically within 5 working days).
7. Confirmation arrives by email when redirection is active.

What happens after

• Redirected mail arrives 1-2 days later than direct delivery would.
• You'll see Royal Mail labels on redirected items (so the recipient knows the original address).
• Some mail can't be redirected - "do not redirect" stamped items, certain government mail, and some business volume mail.
• Update senders for important ongoing relationships. Redirection is a safety net, not a permanent solution.
• Renew before expiry if you need ongoing redirection.